Contact us
We’re a Canadian team and we answer our own email. Whether you’re evaluating NarcCount, migrating from another tool, or pricing for a group of stores, get in touch.
Prefer to call or text?
Call or text the same number, 24/7. Our AI tech assistant answers instantly; anything it can’t answer goes straight to a person.
Prefer email?
Questions, onboarding, and data migration help.
Multi-location pricing
Volume pricing and group reporting for banners and chains.
Support hours: 24/7, by phone and email — answered instantly by our AI tech assistant.
When a person is needed: the assistant hands anything touching a controlled-substance discrepancy, a regulatory obligation, or patient information to our team rather than answering it. It will tell you when it has done that.
Based in: Ontario, Canada. Your data is hosted in Canada. NarcCount is a product of 1001544035 Ontario Incorporated.
Text our support line
You can text NarcCount Support at 1 (365) 800-6272 with a question about the software.
By texting this number you agree to receive text messages from NarcCount in reply to your question. This is a customer-care programme only. We never send marketing or promotional texts, and we never text anyone who has not texted us first.
Message frequency varies and depends on how many messages you send us — typically one reply per message. Message and data rates may apply. NarcCount does not charge for texting support.
Reply STOP at any time to opt out and you will receive nothing further. Reply HELP for help, or call 1 (365) 800-6272. See our SMS terms, privacy policy and terms.
Please do not text patient-identifying information. No mobile information is sold or shared with third parties for marketing, and carriers may not use it for anything other than delivering these messages.