Help & Support
Guides for getting the most out of NarcCount. Need a hand? Call 1 (365) 800-6272 or email support@narccount.ca — our AI tech assistant answers instantly, 24/7, and passes anything it can’t answer to a person.
Guide: a narcotic reconciliation, worked end to endOne drug, one six-month window, the numbers written out — and three real causes of a variance worked through to zero.Read →Getting started with NarcCount
A two-minute tour of how NarcCount keeps your controlled-substance inventory reconciled.
Read →Creating and completing a count
How to start a count, add the drugs you counted, and finalize it.
Read →Uploading purchase, dispensing & destruction data
Import your transaction records from a CSV export in seconds.
Read →How reconciliation works (the math)
The exact formula NarcCount uses and how the reconciliation window is defined.
Read →Investigating a discrepancy
Turn a variance into a root cause with one-click drill-downs.
Read →Reports and CSV exports
Produce inspection-ready output for any count on demand.
Read →Managing your drug list
Keep your controlled-substance catalog clean and complete.
Read →Exporting dispensing records from Kroll
Pull a dispensing CSV for your controlled substances out of Kroll and import it into NarcCount.
Read →Exporting purchase records from McKesson
Download the Narcotics & Controlled Substances purchase report from McKesson and import it.
Read →Exporting purchase records from Kohl & Frisch
Download a Kohl & Frisch purchase history report, convert it to CSV, and import it.
Read →Exporting purchase records from Imperial
Pull a narcotics & controlled purchase history from Imperial Distributors and import it.
Read →Exporting dispensing records from Fillware
Produce a controlled-substance dispensing report in Fillware and import it into NarcCount.
Read →Exporting dispensing records from PharmaClik
Run a controlled-drug dispensing report in PharmaClik Rx and import it.
Read →Exporting dispensing records from WinRx
Export a controlled-substance dispensing list from WinRx and import it into NarcCount.
Read →Preparing a destruction record for import
Turn your destruction/return log into a CSV NarcCount can reconcile.
Read →Importing your iApotheca history into NarcCount
Moving off iApotheca? Bring your last finalized count, plus purchases, dispensing and destructions since it, so your first reconciliation is complete.
Read →Resolving an overcount (counted more than expected)
Counted more than expected? Usually an inflow nobody entered: a store-to-store purchase, a return put back on the shelf, or a brand switch between DINs.
Read →Resolving an undercount (counted less than expected)
Counted less than expected? The most common cause is a destruction nobody logged. Check that, blister packs and DIN pairs before you treat it as a loss.
Read →Frequently asked questions
Quick answers to common questions about NarcCount.
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